Description & Goal
mLearn was having recurring customer care calls about passwords
and logging-in issues. About 75% of the password issues were users, typing in the password incorrectly, while the other 25% were not able to remember their username or password.
Since this product was mainly for the school base, we needed to create a method that instructors were able to go into students’ accounts and reset students’ passwords and usernames. Followed by, adding a way a user can view the password they typed and visual cues, showing the password being created is meeting the guidelines.
These solutions reduced customer care calls by ~80% and increased user experience.
My Role
Brief
Roadmap
User Stories
Userflow
Wireframes
UI Design
User Flow Chart
This flow chart shows where the new features are being added to the current functionality.
Designs
I created visuals that showed the pathway the end user would be seeing when entering and updating students’ passwords.
